Shipping Information

Shipping Rates

All shipping rates are based on weight and location. Rates are determined at checkout. We offer free shipping with orders over $75.00 anywhere to the Continental U.S. There is no minimum order at checkout.

Do we ship to Alaska and Hawaii?

Yes we offer shipping to Alaska and Hawaii. Shipping rates and arrival dates can be viewed at checkout.

Shipping schedule

Our regular business hours are Monday through Friday 9 am to 5 pm EST. Products that require no assembly are shipped within 48 hours of the time the order was placed. Products requiring assembly are shipped within 3-4 business days. Engraving and imprinting require 3-4 business days to ship. If order requires paper proof, an additional 24-48 hours are added to the engraving processing times, depending on customer approval's response time. Delivery on custom orders will vary.

Saturday delivery

We do offer Saturday delivery. However, we do not ship orders on Saturday. Please contact our customer service team with any questions: support@shopawardsandgifts.com.

Personalized orders

Personalizing an item requires additional delivery time for your entire order. All orders that include personalized items will leave our warehouse within 3 to 4 business days of order placement. Personalized items cannot be returned or exchanged. If order requires paper proof, an additional of 1-2 business days are added depending on customer approval's response time.

Can I ship to a P.O. Box?

Yes, we ship to P.O. Boxes.

How long does shipping take?

The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Date of arrivals can be viewed at checkout once you provide your zip code and state.

Will you break up boxes and ship to multiple locations?

We cannot split a single order for shipment to two different addresses. If you need the same product to go to more than one destination you must make a separate order for the quantity needed for each destination.

Will you combine shipments?

Upon special request we can combine orders to the same address. Please inquire.

Can I use my own shipping account?

Unfortunately at this time, we do not offer that option.

International shipments

We currently ship to Canada. Please use our shipping calculator at checkout to determine shipping costs. Ground shipping typically takes from 1 to 8 business days depending on your distance from our facility in the northeast of the United States. To note, taxes and duties are not included in the freight costs, and will be applied at delivery.

In addition to shipping to the United States and Canada, we offer international shipping but only for U.S. government or military orders. International shipping cost and payment needs to be verified with us. For assistance please contact our Customer Service Representatives at 800-506-3325 or email us at sales@shopawardsandgifts.com.

Do you mark your boxes?

All orders will be packed in a plain box with no additional advertisements or promotions packed with your order.

Where is my tracking number?

On the day that your order ships we will send your tracking number to you via email, and it will be stored in your Order History on our website if you create an account online.